At Big Agnes Outdoor Store, we understand that the anticipation of receiving your new gear is part of the adventure. That’s why we’ve streamlined our delivery process to ensure your outdoor essentials reach you reliably and efficiently, no matter where your adventures take you. From the rugged backcountry to serene base camps, we’re committed to getting you equipped and ready to explore.
Please Note: We ship globally, excluding some parts of Asia and a few remote regions. If you have questions about delivery to your specific location, don’t hesitate to contact our support team.
Order Processing Time
We know you’re eager to get outside. After you place your order, our team in Victoria, US, needs 1-2 business days to carefully prepare your items for shipment. We check each product to ensure it meets our high standards for quality and performance, just as we’ve done since our beginnings in the Colorado mountains.
Shipping Options
We partner with world-class carriers to offer you flexible shipping solutions tailored to different needs and timelines.
Standard Shipping
For those who want their gear quickly and reliably, choose our Standard Shipping option. We partner with DHL or FedEx to deliver your order within 10-15 business days after it leaves our warehouse. This service costs $12.95 and is perfect for adventurers with upcoming trips or those who simply can’t wait to test their new equipment.
Free Shipping
For orders over $50, we offer Free Shipping via EMS. This economical option delivers your gear within 15-25 business days after dispatch. While it takes a bit longer, it’s our way of helping you save resources for your next adventure—whether that’s investing in lighter gear or planning a bigger expedition.
Delivery Areas
We’re proud to serve adventurers across the globe, shipping to most international destinations. Our products journey from our headquarters in Victoria, US, to wilderness enthusiasts worldwide. Please note that we currently cannot deliver to some Asian countries and select remote regions. During checkout, our system will automatically confirm if we can ship to your location.
Payment Methods
To make your shopping experience as smooth as possible, we accept various payment methods: Visa, MasterCard, JCB, and PayPal. Our secure payment system ensures your transaction is protected, so you can focus on planning your next outdoor adventure with peace of mind.
Returns Policy
We stand behind the quality of every product that bears the Big Agnes name. If you’re not completely satisfied with your purchase, you can return it within 15 days of receipt. Your satisfaction is crucial to us—we want you to have gear that enhances your outdoor experience, whether you’re a backcountry explorer counting every ounce or a family camper seeking maximum comfort.
Our Commitment to You
Just as our 3N1 Sleep System adapts to changing conditions and our Big Agnes System eliminates gaps for better rest, our delivery services are designed with your needs in mind. We’re not just shipping products; we’re supporting adventures. From summit bids to family camping trips, we’re here to ensure your Big Agnes gear arrives ready to perform when you are.
Have questions about delivery? Our customer service team is always ready to help at [email protected]. We’re committed to ensuring your Big Agnes experience—from browsing to unboxing—is as exceptional as the adventures you’ll have with our gear.