FAQ

Our customers are outdoor enthusiasts who value comfort and performance in their gear. They range from backcountry explorers counting every ounce to family campers seeking maximum comfort, from mountaineers tackling summit bids to bikepackers exploring remote trails. Whatever your adventure style, we create gear to enhance your experience under the stars.

Big Agnes products feature innovative designs like our 3N1 Sleep System that adapts to changing conditions and our Big Agnes System that eliminates gaps for better rest. We focus on lightweight solutions without compromising comfort, using high-quality materials and meticulous craftsmanship honed since our beginnings in the Colorado mountains.

Our innovative 3N1 Sleep System is designed to adapt to changing conditions, providing versatile sleeping solutions for various environments. It integrates multiple components that work together to deliver optimal comfort and temperature regulation throughout the night.

Doublewide pads are designed for couples or those who prefer extra sleeping space, offering the same premium comfort in a wider format. Regular pads follow traditional dimensions for solo adventurers who prioritize lightweight packing.

Absolutely! Our product range covers everything from ultralight backpacking (Crazylight series) to car camping comfort (Camp Furniture, Cots, Chairs). We also specialize in niche activities like bikepacking and mountaineering with purpose-built gear for each adventure style.

We accept Visa, MasterCard, JCB, and PayPal. Our secure payment system ensures your transaction is protected, so you can focus on planning your next outdoor adventure with peace of mind.

Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the highest level of security throughout the transaction process.

Order modifications or cancellations must be requested within 24 hours of placement while your order is still in processing. Please contact us immediately at [email protected] with your order number. Once your order has entered the shipping process, we cannot guarantee cancellation.

Our team in Victoria, US needs 1-2 business days to carefully prepare your items for shipment. We check each product to ensure it meets our high standards for quality and performance before it leaves our warehouse.

We offer two shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, delivering within 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivering within 15-25 business days after dispatch

We ship globally to most international destinations, excluding some parts of Asia and a few remote regions. During checkout, our system will automatically confirm if we can ship to your location.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey from our warehouse to your adventure headquarters.

We stand behind the quality of every Big Agnes product. If you’re not completely satisfied with your purchase, you can return it within 15 days of receipt. Your satisfaction is crucial to us—we want you to have gear that enhances your outdoor experience.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process and provide instructions for sending your item back to us.

For safety and hygiene reasons, certain items may have specific return restrictions. Used sleeping bags, pads with signs of use, and final sale items may not be eligible for return. Please contact us for specific product return eligibility.