Privacy Policy

Last Updated: January 2024

At Big Agnes Outdoor Store, we believe that protecting your privacy is as important as building reliable outdoor gear. Just as our 3N1 Sleep System adapts to protect you from the elements, our privacy practices are designed to safeguard your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit tents-bigagnes.com.

Who We Are and Who We Serve

Big Agnes Outdoor Store serves outdoor enthusiasts worldwide—from weight-conscious backcountry explorers to comfort-seeking family campers. Our privacy practices reflect our commitment to all adventurers who trust us with their gear and their information.

Information We Collect

We collect information that helps us enhance your outdoor shopping experience:

• Personal Information: Name, email address, shipping address, and payment details when you make a purchase
• Transaction Data: Purchase history, products viewed, and shopping preferences
• Technical Information: IP address, browser type, device information, and browsing behavior
• Communication Data: Information from your interactions with our customer service team

How We Use Your Information

We use your data to create a seamless experience, much like our Big Agnes System eliminates gaps for better rest:

• Process orders for everything from Crazylight backpacks to Doublewide pads
• Provide customer support for your pre-adventure questions
• Improve our website and product offerings based on user behavior
• Send relevant information about new gear and promotions (only with your consent)
• Protect against fraud and ensure transaction security

Data Sharing and Disclosure

We treat your data with the same care we design our closed-cell foam pads:

• Service Providers: We share minimal necessary information with payment processors like PayPal, Visa, and MasterCard to complete your transactions
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred
• International Transfers: As we serve customers globally (excluding some parts of Asia and remote regions), your data may be processed internationally with appropriate safeguards

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

We protect your data with the same reliability we build into our sleep systems:

• Industry-standard encryption for all transactions
• Secure storage systems with limited access
• Regular security assessments and updates
• Data retention only as long as necessary for business or legal purposes

Your Rights and Choices

You have control over your information, just as you have control over your adventures:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data
• Portability: Request your data in a usable format

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, much like our camp furniture enhances your base camp comfort:

• Essential Cookies: Required for basic site functionality and secure payments
• Analytical Cookies: Help us understand how adventurers use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant gear recommendations (with your consent)

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to make purchases.

International Compliance

While we’re based in the United States, we strive to comply with privacy regulations worldwide, including GDPR for European customers and similar frameworks for other regions. Our global accessibility means we respect the privacy laws of all the countries we serve.

Changes to This Policy

We may update this policy as our business evolves, just as we continuously improve our product lines. Significant changes will be communicated through our website or directly to customers when appropriate.

Contact Us

At Big Agnes Outdoor Store, we’re committed to protecting your privacy with the same dedication we bring to designing gear that supports your adventures. Focus on your journey—we’ll handle the rest.