Term and Conditions

Welcome to Big Agnes Outdoor Store

At Big Agnes Outdoor Store, we’re committed to supporting your adventures with reliable outdoor gear and exceptional service. These Terms and Conditions outline the agreement between you and Big Agnes Outdoor Store regarding your use of our website and purchases. By accessing our site and making purchases, you agree to these terms.

1. Website Usage and Access

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Responsibility

If you create an account, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized account use

2. Products and Services

2.1 Product Descriptions

We strive to accurately display our products including:

• 3N1 Sleep Systems and Air Chambers
• Backpacks and Daypacks
• Camp Furniture and Chairs
• Apparel and Base Camp equipment
• Specialized gear for Mountaineering and Bikepacking

However, colors may vary slightly due to monitor settings, and we reserve the right to update product specifications.

2.2 Product Availability

All products are subject to availability. We may limit quantities and discontinue products at any time.

2.3 Service Area

We ship worldwide except to select remote areas and certain Asian countries. By placing an order, you confirm your location is within our service area.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase products. We accept orders when:

• We send order confirmation
• Payment is authorized
• Products are available

3.2 Pricing

All prices are in US dollars and exclude applicable taxes and shipping fees unless stated otherwise.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method.

3.4 Order Processing

Orders are processed within 1-2 business days from our warehouse in Victoria, US.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

4.2 Delivery Responsibilities

Once delivered, you become responsible for the products. Report any delivery issues within 48 hours.

4.3 International Shipping

International customers are responsible for:

• Customs duties and import taxes
• Providing accurate shipping information
• Complying with local import regulations

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of receipt, provided:

• Products are in original condition – unused and unwashed
• All original tags and packaging are included
• Return request is submitted within the 15-day window

5.2 Non-Returnable Items

For safety and hygiene, the following cannot be returned:

• Camp Pillows
• Closed-Cell Foam products
• Items showing signs of use or damage
• Products from third-party retailers

5.3 Return Process

Follow these steps for returns:

1. Submit Return Request Form to [email protected] within 15 days
2. Wait for Return Authorization Number and instructions
3. Package items securely with all original materials
4. Ship to: Big Agnes Outdoor Store Returns, 1727 Farland Avenue, Victoria, US 77901

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returned items:

• Credit Cards: 5-10 business days to original payment method
• PayPal: 3-5 business days to PayPal account

Original shipping fees are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Accurate Information

You must provide accurate and complete information for orders, shipping, and account management.

6.2 Prohibited Activities

You agree not to:

• Use our website for illegal purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Submit false or misleading information
• Use products in violation of safety guidelines

6.3 Product Use

Our products are designed for outdoor recreation. You are responsible for:

• Reading and following all product instructions and safety guidelines
• Using products within their intended purpose and capacity
• Proper maintenance and care of products

7. Intellectual Property

7.1 Ownership

All content on our website, including:

• Logos, trademarks, and brand names
• Product designs and descriptions
• Website content and images
• Big Agnes System technology

are owned by Big Agnes Outdoor Store and protected by intellectual property laws.

7.2 Limited License

We grant you a limited license to access and use our website for personal shopping purposes. This license does not permit:

• Commercial use of our content
• Copying or modifying website content
• Using our trademarks without permission

8. Liability Limitations

8.1 Product Liability

Big Agnes Outdoor Store’s liability for defective products is limited to:

• Repair or replacement of defective items
• Refund of purchase price
• As permitted by applicable consumer protection laws

8.2 General Limitations

To the extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Damages from improper product use
• Delivery delays beyond our reasonable control

8.3 Outdoor Activity Assumption of Risk

Outdoor activities involve inherent risks. By purchasing our products, you acknowledge:

• You understand the risks associated with outdoor recreation
• You are responsible for your safety and proper gear use
• We are not liable for injuries or damages from outdoor activities

9. Privacy and Data Protection

We protect your personal information as described in our Privacy Policy. By using our website, you consent to our data practices.

10. Changes to Terms

We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, contact us:

Email: [email protected]
Address: 1727 Farland Avenue, Victoria, US 77901
Response Time: 1-2 business days

12. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state where Big Agnes Outdoor Store operates.